Shipping policy
Shipping Policy
This document sets out the shipping policy that applies to customers that make a purchase from Heritage Labels. If you have any questions, please contact our customer service team 865-201-1990 or heritagelabels@gmail.com.
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
USPS, UPS, FEDEX
Rates are dependent on shipping address and weight of package. Orders over $50 ship free!
Order Processing Time
All orders that do not include a customized item ship within 2 business days Monday-Friday. Customized orders require a proof approval before we can create your order. We will send a proof within 2 business days. Once we receive approval custom order are created within 5 business days.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once we have shipped your order.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
